The fact that not all customers are equal in terms of profitability means that marketers should focus on building:
A/ Relationships with all people who express an interest in the company
B/ Selective relationships C/ Profit classification departments D/ Higher barriers to entry "Plans are nothing, planning is everything." - Dwight D Eisenhower |
Marketing auditsBoth large and small business can benefit from an outside and objective look
into where a business places it advertising and promotional budget.
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